Security | AOPEN

Report a Vulnerability

AOPEN is committed to designing products and services that adhere to the highest security standards. In an effort to better protect our customers and their data, we welcome any information about potential security vulnerabilities from security researchers, academics, and other members of the security community.

We are ready to work with those who bring such vulnerabilities to our attention and will acknowledge all relevant submissions. AOPEN will only validate vulnerabilities that are reproducible using the most current software versions available at AOPEN Support.

Vulnerabilities should be submitted to support@AOPEN.COM and should include the following items:

Product or software containing the vulnerability
Product serial number (if applicable)
A complete description of the vulnerability
The steps required to reproduce the vulnerability

You will receive an acknowledgement of receipt of your vulnerability report within 48 hours, an initial status update within 7 working days, and a notification when the reported vulnerability is remediated.

AOPEN may not be able to evaluate submissions that are incomplete or that do not include the information requested above. By submitting a vulnerability, you are agreeing to AOPEN’s Privacy Policy.

Note: Requests for support should be directed to AOPEN Support. Support requests received through the email address support@AOPEN.COM will not be responded to.