Monkeytown The Netherlands - Digital Transformation in Hospitality

MonkeyTown is a popular indoor playground chain where kids can have fun while parents relax. With locations across the Netherlands and Belgium, they’re always looking for ways to make the visitor experience better.

In the fast-paced hospitality industry, keeping customers engaged and running operations smoothly is more important than ever. Businesses like MonkeyTown need flexible and reliable solutions to manage dynamic content, such as product availability and order tracking. Traditional methods like paper order slips and verbal announcements, are becoming less efficient and practical.

To overcome this challenge, MonkeyTown teamed up with De Digitale B.V., a trusted technology partner looking for a robust, user-friendly solution, De Digitale selected AOPEN their all-in-one eTILE for this project, bringing digital ordering and real-time updates to MonkeyTown’s locations.

The solution

The Aopen eTILE is an all-in-one solution known for durability, flexibility, and easy to use. This device combines an integrated touchscreen with powerful hardware in a compact design, making it ideal for hospitality applications. Available in multiple sizes, the screen offers wide integration possibilities, making it an adaptable tool for various environments.

The large 22-inch touchscreen provides an optimal balance between visibility and space efficiency, allowing staff and customers to interact seamlessly. Designed for 24/7 operation, the industrial-grade build ensures long-term reliability, even in high-traffic areas like kitchens and self-service stations.

Unlike consumer-grade tablets, the eTILE 22 has a fanless cooling system that keeps dust out and helps the device last longer, which is essential in heat-intensive kitchen environments. The edge-to-edge glass panel makes it easy to clean and maintain, preventing the buildup of dirt and grease while maintaining hygiene standards in food service areas. Additionally, its seamless integration with POS systems, kitchen display solutions, and digital signage applications enhances operational efficiency.

Results

The Aopen eTILE has proven to be robust and reliable under extreme conditions. With its front panel IP65 certification, it is resistant to dust and water, making it a perfect fit for hospitality settings where spills and remains are common. At MonkeyTown locations in the Netherlands and abroad, the device is used to display and process digital orders, significantly reducing the time required for manual menu updates. This not only improves efficiency but also improves the customer experience by minimizing order errors and providing real-time menu information. The chosen model also includes an additional protective edge, preventing glass breakage in busy kitchen environments.

AOPEN reliable hardware and De Digitale B.V. software provide the perfect solution for MonkeyTown, improving employee engagement, efficiency, and flexibility in digital kitchen operations. The easy integration comes from its simple interface, making setup quick and hassle-free. With seamless connectivity, it ensures a smooth digital ordering experience and makes hospitality management easier. Together, they offer a scalable solution that’s ideal for both retail and hospitality, helping businesses succeed in the digital age.