United States

AOPEN Premium Services

AOPEN offers a wide range of comprehensive and competitive services. Choose the ones that best fit your business needs or consult with your AOPEN representative.
 

 

Extended Warranty

 

Get unparalleled peace of mind with AOPEN extended support, maximizing your TCO and avoiding out-of-pocket expenses.

- Up to 5 years limited warrenty 

- Part of product replacement

- Labor and materials 

- One-way shipping

- Breakdown or malfunction coverage 

 

Global Warranty 

 

Streamline and ensure global support and replacement anywhere in the world. The Global Warranty is a long term costs and time savings with international replacement shipments, customs and taxes.

- Global services web portal 

- Localized and direct RMA services to end customer 

- Elimination of customs and sales tax 

- local support internationally. 

 

White Glove

 

The beauty of White Glove Service is that when you purchase the product it is thoroughly inspected, updated with the latest OS, and already preconfigured, ready to install.
- Update Operating System 

- Device inspection and configuration 

- Device enrollment to customer domain 

- Single APP KIOSK mode validation

- Device delivery 

Screen Protection Plan

 

Be prepared for unexpected screen damage and reduce repair cost by 60% with AOPEN Screen Protection Plan. 

- Replacement of damaged screens 

- Certified US-based repair facilities 


 

Kitting Service

 

Simplify your solution with only one point of contact, reducing risk and lowering TCO while receiving direct and local deployment support.

- Products combined in a simple package as one PO

- Customized distribution plan 

- Consistent and quality system 

Out of Warranty

 

Get access to AOPEN expertise and support, even when your base warranty has expired.

- Troubleshoot and diagnostic 

- Motherboard and fan replacement 

- Operating system image reload

- Screen replacement
 

 

 

Product Refurbish

 

AOPEN will inspect, Configure, Clean, Refurbish, Grade, and Ship the unit to your designated location.

- Spotless like-new product

- Replacement of missing parts

- Renewed packaging

- Shipping and reporting 

Advanced Product Replacement

 

Although AOPEN has the lowest failure rate of 1%, our Advanced Product Replacement program offers fast and convenient 2-day shipping to assure your solution is up and running as soon as possible.

- Troubleshooting and diagnostic out-of-warrenty product

- Includes white glove services 

- Preload image to manufacturer default 

- 90 days post services warrenty